CONSUMER AND PATIENT QUESTIONS

What If I Have Questions About My Account or Need Help Making a Payment?

Please call Total Service Processing Corp. at 833-808-8333 or fill out our Contact Form.

 

What Type Of Payments Do You Accept?

Total Service Processing Corp. accepts personal checks, e-checks, Visa, MasterCard and cash (in US Dollars).  Please do not mail cash to Total Service processing Corp.  Payments in cash can be made in-person during normal business hours at our corporate headquarters: 382 Neptune Avenue, Brooklyn, New York 11235.  Online payments can be made by clicking - Pay Your Bill

Where Do I Mail Payments?

Payments can be mailed to:

Total Service Processing Corp.

382 Neptune Avenue

Brooklyn, New York 11235

 

What If My Credit Card Limit Is Less Than The Balance I Owe?

You cannot make a payment that exceeds the limit allowed by your credit card. You can pay as much as your credit card or debit card allows.

 

What If I Can’t Pay My Balance In Full Today?  Can I Make A Partial Payment?

Please call Total Service Processing Corp. at 833-808-8333 or fill out our Contact Form, to determine if you are eligible for a payment plan.

 

How Do I Setup A Payment Plan?

Please call Total Service Processing Corp. at 833-808-8333 or fill out our Contact Form, to determine if you are eligible for a payment plan.

 

Do I Have To Provide My Claim Number To Make A Payment?

While Total Service Processing Corp. does not require your claim number, providing it helps to ensure proper application of the payment.  If you do not have your claim number, you may find it listed on any of the letters you received from Total Service Processing Corp. or it can be retrieved by calling 833-808-8333 or filling out our Contact Form.

What If I Want To Post-Date My Online Payment?

Total Service Processing Corp. cannot accept post-dated payments online. To make arrangements for posted-dated payments, please call 833-808-8333 or fill out our Contact Form, and request to make arrangements for a post-dated payment.

 

What If I Have More Than One Account In Collections With Total Service Processing Corp.?

Total Service Processing Corp. will post your payment to the account you specify.  Any extra amounts would then be applied to other open accounts.  Please call 833-808-8333 or fill out our Contact Form, if you have specific instructions as to how payments are to be posted to your unpaid accounts. 

 

How Can I Update My Contact Information?

Please call Total Service Processing Corp. at 833-808-8333 or fill out our Contact Form, and provide us with your updated contact information.

 

Why is Total Service Processing Corp. on My Credit Report?

Some accounts may be subject to credit reporting once they become delinquent.  If Total Service Processing Corp., CollectionsProcessing.com or one of its clients appears on your credit report, you have an outstanding collection account that should be addressed by calling Total Service Processing Corp. at 833-808-8333 or filling out our Contact Form.

What If My Insurance Should Have Paid My Bill?

Generally if a bill is in collections the original creditor or healthcare provider has already attempted to collect payment from any and all applicable insurance carriers and was denied (often due to issues such as lack of insurance coverage at the time of service, patient deductible and patient responsibility).   At this point the bill remains due and owing to the original creditor or healthcare provider and collection efforts will continue until the bill is paid.  If you feel that the insurance carrier should have paid the bill, it is the patient’s responsibility to resubmit the unpaid bill to the insurance carrier and dispute the coverage denial.  Total Service Processing Corp. cannot help with this.

 

What If Medicare And/or Medicaid Should Have Paid My Bill?

Generally if a bill is in collections the original creditor or healthcare provider has already attempted to collect payment from any and all applicable insurance carriers, including applicable Medicare and/or Medicaid, and was denied (often due to issues such as lack of insurance coverage at the time of service, patient deductible and patient responsibility).   At this point the bill remains due and owing to the original creditor or healthcare provider and collection efforts will continue until the bill is paid.  If you feel that Medicare and/or Medicaid should have paid the bill, it is the patient’s responsibility to resubmit the unpaid bill to Medicare and/or Medicaid and dispute the coverage denial.  Total Service Processing Corp. cannot help with this.

 

What If No-Fault Insurance Should Have Paid My Bill?

Generally if a bill is in collections the original creditor or healthcare provider has already attempted to collect payment from any and all applicable no-fault insurance carriers and was denied (often due to issues such as lack of insurance coverage at the time of service, patient deductible and patient responsibility).   At this point the bill remains due and owing to the original creditor or healthcare provider and collection efforts will continue until the bill is paid.  If you feel that the no-fault insurance carrier should have paid the bill, it is the patient’s responsibility to resubmit the unpaid bill to the no-fault insurance carrier and dispute the coverage denial.  Total Service Processing Corp. cannot help with this.  

 

How Do I Prove I Paid My Bill Directly To the Creditor or Healthcare Provider?

It’s simple!  Total Service Processing Corp. requires: date of payment, method of payment, check or other transaction number, amount paid, who payment was sent or given to, and patient ID from the statement paid (if available).  Just call us at 833-808-8333 or fill out our Contact Form.

 

What if I filed for Bankruptcy?

To report a bankruptcy filing, fill out our Report Bankruptcy form or call us at 833-808-8333