BUSINESS OWNER AND PROVIDER QUESTIONS
Why use Total Service Processing Corp.?
There are many advantages to using the services of a debt collection agency. More often than not, a debtor will cooperate with a collection agency, even if they have not been cooperative with the creditor. The debtor understands that the collection agency may affect their credit history along with employing other collection methods, including legal action, to secure payment.
When Should I Turn Over An Unpaid Account to Total Service Processing Corp.?
All unpaid accounts should be sent to collections as soon as you believe that payment is in doubt. The longer you wait the less chance you have of getting paid. If the Debtor hasn’t responded to your first or second late notice, the best way to ensure you will be paid in the future is to send the account for collections. As more time goes by, the less likely it is that the debt will be recovered. Other variables on collectability include the type of debt, your documentation of the debt and the balance owed. However, the most important variable (and the one that you can control!) is the amount of time that has passed since the account has become past due.
When Is an Unpaid Account “Too Old” For Collections?
The Statute of Limitations for each State determines at what point a claim is too old to file a lawsuit. However, this does not mean that the account cannot be collected; it just means that there are collection limitations after a certain period of time.
Typically, we will accept accounts up to five (5) years from the date of service.
How Quickly Can Total Service Processing Corp. Collect My Unpaid Accounts?
Unpaid accounts are entered in our collections system within two business days of receipt and the patient or customer responsible for the unpaid debt is notified that the collections process has been initiated shortly thereafter. For all accounts, our goal is to get you paid within one hundred eighty (180) days of placement with Total Service Processing Corp.
It is important to understand not all debts are collected immediately. Some debtors may not pay until they are threatened with legal action, others may pay when they need to make a major purchase and need to clean up their credit report. Some debtors may never pay.
How Soon After Total Service Processing Corp. Collects Payment from the Debtor Will I Get Paid?
All debtor payments are immediately deposited into a client trust account. All monies owed to clients on paid accounts are transmitted on a monthly basis. The net amount due to your business on paid accounts, in any single month, is sent to you on or before the 10th of the following month. However, if a debtor pays you directly after an account has been placed with Total Service Processing Corp., you must notify us immediately so that proper credit can be given to your debtor. In such a case, we will bill you directly for the fees due to Total Service Processing Corp.
What Do I Do If A Debtor Calls Or Pays Us After the Account Has Been Placed with Total Service Processing Corp.?
You simply report the communication and/or payment to us and we will document and update it in our system.
How Does the Collection Process Work?
Our collection teams consist of senior and junior collectors who attempt communication with the customer or patient by mail and telephone, including day communications and evening communications. Our collection efforts include a sequence of letter mailings and simultaneous telephone calls, informing the customer or patient that he/she has been placed into collections for non-payment of their account. We also provide reporting to the credit bureau, skip tracing, and DMV/internet searches at no additional cost.
What Happens If The Debtor Refuses To Pay?
Total Service Processing Corp. maintains detailed and accurate reports regarding all your debtor accounts. There are times when accounts will not be collectible via our normal collection process. In such an instance, Total Service Processing Corp., in consultation with you, will determine if legal action against the debtor is appropriate. If we determine that it is, the debtor account will be placed with an attorney for immediate legal action. If a judgment is awarded, we will search for assets and employment. Where laws allow, payment may be pursued via income execution or bank levy . Please note that additional fees and/or costs will apply when an account is placed for legal action but these will be discussed and approved by you in writing prior to being incurred.
Much like our standard collections process, there’s no additional time or effort required on your end. We’ll manage the entire litigation process for you.
What If The Debtor Disputes The Debt?
Total Service Processing Corp. will provide the debtor with the documentation you provided to us when you placed your claim. If the debtor informs us that he/she disputes the claim, we will respond with proof of the debt. We will attempt to obtain the details of the dispute from the debtor so that you have an opportunity to respond to the dispute.
Can Total Service Processing Corp. Seize Assets, Take Money From Bank Accounts Or Repossess Vehicles of Debtors?
Are There Any Guarantees That Total Service Processing Corp. Will Collect?
No, we cannot guarantee collection. However our collection agency only gets paid if we are successful so you are assured every attempt will be made to collect the debt.
What Communications and Interactions Can I Expect With Total Service Processing Corp.?
Each Total Service Processing Corp. client is assigned a dedicated account manager who will provide, among other things, training for and 24/7 access to our Client Portal, detailed monthly status reports and who will always be available to answer any questions or concerns that arise.
Do I Have To Sign A Contract With Total Service Processing Corp.?
Yes, a Collection Services Agreement is required before collection work begins. The Collection Services Agreement is necessary to disclose the responsibilities of both the agency and the client. However, our Collection Services Agreement does not lock you into any time or exclusivity commitments. You are free to cease collection attempts at will but Total Service Processing Corp. will be entitled to its commission where a payment has or will be made to you or your representative.
Does Total Service Processing Corp. Require A Long Term Commitment?
No. Our Collection Services Agreement does not lock you into any time or exclusivity commitments. You are free to cease collection attempts at any time as long as Total Service Processing Corp. is not collecting payments, enforcing a judgment or negotiating a settlement with the debtor.
I Have Collection Accounts Placed With Another Agency. Can I Place Them With Total Service Processing Corp. Too?
No, Total Service Processing Corp. does not accept collection accounts once they have been placed with another agency. However we will happily accept your new collection accounts.
What Happens If The Debtor Paid Me Just After I Placed A Claim With Your Collection Agency? Do I Still Have To Pay Your Fee?
Yes, you are obligated by our Collection Services Agreement to pay our fee, should the debtor make payment directly to you or to our office once a claim is placed. We will invoice you for the amount due to us for our services.
Do I Have To Send All My Unpaid Account To Total Service Processing Corp.?
No. Clients can send whatever unpaid accounts they choose.
How Many Unpaid Accounts Would You Accept to Get Started?
We have no limit on how many accounts we accept to get started.
Can I use Total Service Processing Corp. At the Same Time That I use Another Collection Agency?
Yes. New clients often try us out with a few unpaid accounts to compare us against the collection agency that they are currently using.
What Are Total Service Processing Corp.’s Collection Fees?
If there’s no collection, there’s no fee and we do not require up-front fees or retainers. Our standard collection fee is 30% of the amount collected. This applies to any pre-judgment claims. If you place a claim with a judgment, or a judgment must be obtained through legal action, the collection fee is 40% of what is collected plus court costs and fees.
Are There Any Expenses I May Incur During The Collection Process?
If a claim needs to be litigated in small claims court or with the help of an attorney, or if a judgment needs to be enforced, you are required to pay the associated costs and fees. Rest assured, prior to incurring any fees or costs, you will be contacted and will approve any additional expenses. It remains your choice to proceed with lawsuit. These costs and fees may include, but are not limited, to Court filing fees, Service of Process fees, post-judgment execution fees, attorney fees or costs and certified mail costs.
What Important Information Must I Know When My Unpaid Accounts Are Placed For Collection?
Once you’ve placed the unpaid account with Total Service Processing Corp., you are required to stop any and all in-house collection activity, mailings and verbal communication with the debtor. If the debtor contacts you, simply state that our agency is handling the matter and refer them to our office. Should you receive payment, you are required to report the payment to our office. We will invoice you for our fee.
What Documentation Is Needed To Place An Unpaid Account in Collection?
It’s always best to provide as much information as you have. Copies of unpaid bills, open invoices, contracts, statements, bounced checks, judgments, letters or emails. Include any documentation showing proof of the debt and attempts to communicate with the debtor. We also suggest you prepare a history of any collection attempts made and include responses received, if any.
Are There Minimum And Maximum Dollar Limits To Place A Collection Claim?
We require that your unpaid accounts be a minimum of $100 dollars. There are no maximum dollar limits.
How Do I Get Started?